Shipping Information
How We Ship
We custom cut, vacuum seal and flash freeze our fish immediately after catching in Alaska. Your fish is shipped frozen solid with dry ice, directly to your door. All orders frozen are shipped on Mondays via UPS overnight. Jar orders are shipped via flat rate USPS.
The Sena Sea Guarantee
Sena Sea is dedicated to providing you with high quality seafood. If you are not completely satisfied with the quality, we will replace or refund your purchase. Please contact info@senasea.com with any concerns.
We ship all frozen boxes via UPS overnight, however, sometimes boxes are delivered late by UPS, which is out of our control. UPS's policy sometimes reimburses the shipping cost if a box is delivered late and the product defrosts but does not ever cover the cost of the ruined product, even if it was their fault.
Therefore, we offer extra ShipAid insurance created for perishable shipping that enables a free replacement in case the box is late, damaged, or defrosted for any reason. ShipAid adds 3% to your total order cost and is added coverage for your peace of mind during transit. It is recommended but entirely optional.
You may change or cancel subscriptions (recurring orders) any time. Email info@senasea.com for assistance.
Premium Quality Wild Alaskan Fish
- Sourced from certified sustainable fisheries.
- Hand selected and handled with care aboard small family owned fishing vessels.
- Vacuum packed and flash-frozen to ensure the superior quality is preserved.
- Small batches frozen throughout the season provide "Just Frozen" freshness.
- Sushi grade- frozen at proper time and temps to be eaten raw
- Always wild, never farmed!